Refund and cancellation policy

Who you pay

DT Global Ventures Ltd (3rd Floor, 86-90 Paul Street, London EC2A 4NE, United Kingdom) sells Haechy paid plans to you and decides refunds under this policy and the law. We take payment by bank Direct Debit through GoCardless, which collects the money for us. GoCardless does not sell anything to you. Your bank statement shows the payment as from GoCardless. We email you a purchase confirmation when your plan starts and a numbered invoice for each payment (a VAT invoice where VAT is charged). Each refund gets a credit note. This policy is part of our terms.

How to cancel

• In the Haechy console. Open Plan and choose Cancel plan. Your plan stays until the end of the period you paid for, and we take no further payments.
• By email. Tell us at support@haechy.com. No reason is needed and no phone call.

Cancelling the Direct Debit at your bank also ends your plan, with the same 7 days' grace. If you want to keep the plan to the end of the period you paid for, cancel in the console or by email instead. If we haven't collected a payment yet, cancelling ends the plan straight away and nothing is collected. Changed your mind before the period ends? Choose Keep my plan in the console.

When a paid plan ends

If a payment fails and GoCardless will try again, your plan carries on and we email you. If the payment finally fails, or is reversed by your bank, your plan ends in the same way as below.

You get 7 days' grace with reminders, then the Free limits apply. You choose which 2 apps stay live; the others are paused and kept. Public pages switch to sign-in for your team, custom domains detach, and your data is kept for at least 90 days.

There is no one-click export yet. Before you leave, ask Claude to read out your data from the app's database, or tell us in your request that you need a copy, and we will do what we reasonably can. The terms cover the rest.

If you live in the EU or EEA and cancel within the 14 days, we give you a copy of the content you uploaded or created, free of charge and in a common format, when you ask.

Your 14-day right to cancel

If you buy Haechy as a consumer in the UK, the EU or the EEA, you have 14 days from the day you buy to cancel, without giving a reason. In the UK this comes from the Consumer Contracts Regulations 2013, and in the EU from the Consumer Rights Directive. You keep this right even if you start using your plan straight away.

We give the same 14 days to everyone who buys a paid plan, whether you buy as a consumer or for a business, and wherever you live.

Any clear statement works: cancelling in the console, an email to support@haechy.com, or the cancellation form below. It counts as long as you send it before the 14 days end. If you cancel within 14 days of buying, the console asks whether you want your money back now or to keep the plan to the end of the period. When you use this right, your paid plan ends and you move to Free (see when a paid plan ends).

Your refund. You get back everything you paid. We keep nothing for the days you had the plan. If we haven't collected your payment yet, we stop it and nothing is taken. If we have, we refund it in full to the bank account it came from, with no fee, within 14 days of you telling us. It can take a few working days to show in your account.

If you live in the EU or EEA, you can also withdraw online: Withdraw from contract here.

Cancellation form

This is the standard cancellation form from consumer law. You don't have to use it: any clear message works. To use it, fill in the blanks and send it by email, or press the button to open it in your email app.

To: DT Global Ventures Ltd, 3rd Floor, 86-90 Paul Street, London EC2A 4NE, United Kingdom
    support@haechy.com

I/We hereby give notice that I/We cancel (withdraw from) my/our contract
for the supply of the following service: [plan]

Ordered on: [date]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

Email this form to us

Yearly plans

The 14-day right applies to yearly plans from the day you buy. After that, cancelling stops the next renewal and the plan runs to the end of the year you paid for. If you cancel, we don't refund unused months, unless the service was faulty (see the next section), the law gives you more, or you tell us within 14 days of a renewal (below). If we raise the price or reduce a plan's limits, we tell you in advance and you can cancel before the change takes effect.

If your yearly plan renews and you didn't mean to keep it, tell us within 14 days of the renewal payment. We refund that payment, less an amount for the days you used the plan in proportion to the year. Your plan then ends and you move to Free (see when a paid plan ends).

Your bank's Direct Debit protections

Your bank's Direct Debit scheme protects you as well, and nothing in this policy reduces that. In the UK, the Direct Debit Guarantee covers you (GoCardless shows it to you when you set up the Direct Debit), and you can cancel a Direct Debit at any time by contacting your bank. If you pay in euros by SEPA Direct Debit, you can ask your bank to refund a debit within 8 weeks of the date it left your account. Direct Debit in other countries has its own rules for errors and unauthorised payments, which your bank can explain. GoCardless tells you the amount and date of your payments.

If Haechy doesn't work as it should

In the UK, the Consumer Rights Act 2015 says we must provide Haechy with reasonable care and skill, and as we described it. If we don't, you can ask us to put it right. If we can't do that within a reasonable time and without significant inconvenience to you, you can ask for a price reduction, which can be up to a full refund.

In the EU and EEA, you can ask us to bring Haechy back to what we promised, or ask for a price reduction, or, if the problem isn't minor, end the contract and get back what you paid in advance for the rest of the period.

Tell us what went wrong and when at support@haechy.com. Nothing in our terms takes these rights away.

Changing plans and limits

Hitting a limit doesn't bill you extra. The next new thing is refused, and Claude tells you which limit it was. Extra builders on Team and Business are billed per builder, at $15 or €15 a month. In other currencies, ask us for the price of an extra builder. When you upgrade, you see what you pay before you confirm. A move between paid plans with the same billing period takes effect straight away: moving up, we collect the difference for the rest of the period as a one-off Direct Debit (GoCardless tells you first); moving down, the unused part is refunded to your bank account. Switching between monthly and yearly takes effect at the end of the current period. Moving to Free is covered under when a paid plan ends.

Buying for a business

If you buy for a business, including as a sole trader, the law doesn't give you the 14-day consumer right or the consumer remedies above. We give you the 14 days anyway: cancel within 14 days of buying and you get everything back. You can also cancel online at any time and keep the plan to the end of the period, and we still provide the service with reasonable care and skill. Our terms apply. If you are an EU business with a valid EU VAT number, we charge no VAT and you account for it yourself (the reverse charge). We check the number when you buy and at each renewal. You then pay the price less the VAT a consumer in your country would pay. A UK business can add its name and VAT number for its invoices, but UK VAT is still included. To add your business details, open Plan in the console and choose “Buying for a business”. They are fixed once a subscription starts, so write to support if you need to change them.

Wherever you live, nothing here takes away rights your local consumer law gives you.

How to ask us

Email support@haechy.com to cancel or ask for a refund. Include the email on your Haechy account and what you would like. We reply within 3 business days, and we pay refunds to the bank account you pay from. Complaints go to the same address.

Haechy is operated by DT Global Ventures Ltd, company number 16042336, 3rd Floor, 86-90 Paul Street, London EC2A 4NE, United Kingdom.